Support

Frequently Asked Questions

Find answers to common questions about HyperBUNKER, our security solutions, and how we protect your critical data.

General Questions

What is HyperBUNKER?

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HyperBUNKER is an advanced data protection solution that provides quantum-resistant security through physical Air-Gap isolation. We create a mechanical barrier between your critical data and any possible attack vector, ensuring that your backups remain safe from ransomware, hackers, and unauthorized access.

Unlike traditional backup solutions that remain connected to networks, HyperBUNKER uses a write-once architecture and automated mechanical rotation to guarantee that your data is truly inaccessible to attackers.

Who needs HyperBUNKER?

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HyperBUNKER is essential for organizations managing critical infrastructure where downtime means disaster:

  • Energy and utilities: SCADA systems, grid management, power generation
  • Manufacturing: Production lines, OT environments, supply chain operations
  • Financial services: Transaction systems, trading platforms, banking infrastructure
  • Healthcare: Patient data, medical devices, hospital operations
  • Government: Critical services, emergency systems, public infrastructure

If your organization cannot afford even one hour of downtime, HyperBUNKER is built for you.

How is HyperBUNKER different from cloud backup solutions?

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Cloud backup solutions remain connected to networks and identity systems, making them vulnerable to credential theft and remote attacks. In 96% of ransomware cases, attackers first target backups, and cloud solutions can be compromised through:

  • Stolen administrative credentials
  • Compromised identity providers
  • API access exploitation
  • Policy bypass attacks

HyperBUNKER eliminates these risks with complete physical isolation – no network, no credentials to steal, no possibility of remote access.

Which industries do you serve?

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We specialize in protecting critical infrastructure across multiple sectors:

  • Energy and utilities (NERC CIP compliance)
  • Manufacturing and industry (OT/ICS protection)
  • Financial services (regulatory compliance)
  • Healthcare (HIPAA compliance)
  • Government and public services
  • Transportation and logistics
  • Telecommunications

Technical Questions

How does the air-gap isolation work?

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HyperBUNKER uses a four-layer protection system:

  • Identification of critical data: We classify your assets based on business impact analysis and dependency mapping
  • Immutable backup: Write-once architecture with cryptographic verification ensures data cannot be altered
  • Mechanical Air-Gap: Physical isolation via automatic rotation – zero network connectivity, zero attack surface
  • Instant recovery: Ability to restore in under an hour ensures business continuity

Mechanical isolation means your backup storage is physically disconnected from all networks on a scheduled basis, making remote attacks impossible.

What is the target Recovery Time Objective (RTO)?

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HyperBUNKER enables recovery of critical systems in under one hour. Our automated validation and instant recovery mechanisms ensure fast return to operations:

  • Critical systems: Under 1 hour
  • Priority systems: 1–4 hours
  • Standard systems: 4–24 hours

Recovery time depends on data volume and system complexity, but our architecture is designed for near-zero downtime.

Is HyperBUNKER compatible with existing backup systems?

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Yes! HyperBUNKER works as an additional layer of protection alongside your existing backup infrastructure. We integrate with:

  • Veeam, Commvault, Veritas, and other enterprise backup platforms
  • Cloud backup services (AWS, Azure, Google Cloud)
  • On-premises storage systems
  • Tape libraries and traditional backup media

HyperBUNKER serves as your last line of defense – a guaranteed clean backup when everything else fails.

How much data can HyperBUNKER protect?

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HyperBUNKER solutions scale from terabytes to petabytes based on your needs. We design custom configurations that match your data volume, retention requirements, and recovery objectives.

Our modular architecture allows easy expansion as your data grows.

What happens during a backup process?

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During a scheduled backup window, the HyperBUNKER system briefly connects to receive data, performs cryptographic verification, writes to immutable storage, and then mechanically disconnects. The entire process is fully automated and monitored.

Backup windows can be configured based on your operational requirements and scheduled during low-activity periods.

Security and Compliance

Is HyperBUNKER truly unhackable?

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Yes. When physically disconnected, HyperBUNKER has no attack surface. There is no network to exploit, no credentials to steal, no ports to scan, and no remote access possible. The laws of physics protect your data.

During short backup windows, multiple security layers protect the system, and all data writes are immutable – they cannot be altered or deleted once written.

Which compliance standards does HyperBUNKER meet?

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HyperBUNKER helps organizations meet various regulatory requirements:

  • NERC CIP: Critical infrastructure protection for the energy sector
  • GDPR: Data protection and privacy requirements
  • HIPAA: Healthcare data protection standards
  • SOC 2: Service organization controls
  • ISO 27001: Information security management
  • PCI DSS: Payment card industry standards

We provide documentation and audit trails to support your compliance efforts.

How do you protect against insider threats?

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HyperBUNKER’s write-once architecture and mechanical isolation protect against insider threats:

  • No one can delete or modify backed-up data
  • Physical access controls prevent unauthorized tampering
  • Audit logs track all system interactions
  • Multi-person authorization required for critical operations

Even malicious insiders cannot access data that is physically disconnected.

What encryption does HyperBUNKER use?

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We use AES-256 encryption for data at rest and in transit, with optional customer-managed encryption keys. Our quantum-resistance claim comes from the physical air-gap, which provides protection even against future quantum computing threats.

Pricing and Implementation

How much does HyperBUNKER cost?

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HyperBUNKER pricing is customized based on:

  • Data volume and retention requirements
  • Number of systems to protect
  • Recovery time objectives
  • Compliance requirements
  • Geographic redundancy needs

Contact us for a personalized assessment and quote. Consider that the average cost of one hour of downtime in the energy sector is €50,000–300,000 – HyperBUNKER pays for itself by preventing a single incident.

How long does implementation take?

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Typical implementation timeline:

  • Weeks 1–2: Assessment and planning
  • Weeks 3–4: Hardware deployment and configuration
  • Weeks 5–6: Integration with existing systems
  • Weeks 7–8: Testing and validation
  • Week 9: Training and go-live

Urgent deployments can be completed in 4–6 weeks in emergency situations.

Do you offer managed services?

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Yes! We offer fully managed services, including:

  • 24/7 monitoring and alerting
  • Backup validation and testing
  • System maintenance and updates
  • Recovery assistance
  • Compliance reporting

You can also choose self-managed options with our support.

What is included in warranty and support?

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All HyperBUNKER systems include:

  • Hardware warranty (3–5 years)
  • 24/7 technical support
  • Software updates and patches
  • Regular health checks
  • On-site support for critical issues

Extended warranty and premium support packages are available.

Still have questions?

Our team is ready to help. Contact us for personalized consultations and learn how HyperBUNKER can protect your critical infrastructure.

HyperBUNKER d.o.o.
Zagreb (City of Zagreb),
Sokolgradska ulica 28
tel.: 01 3097 402
mob. 091 2062 677